Service

  • Pre-sale service
    1. Within one working day, according to your needs, we will provide any relevant professional technology or replies to your concerned problems, at the same time we will send related samples and product information; 2. Welcome to visit our company, we will provide any convenience for you. If not convenient, we will send professional salesman to consult and help you; 3. We will reasonably quote for your need products at the fastest speed.

  • Sale service
    1. Regardless of the size of the contract, we will strictly implement the provisions stipulated in the contract as scheduled with high quality and quantity; If we can't deliver on time, we will pay 5% of the total amount as liquidated damages to your company; 2. In the process of production, we will arrange a special person to feedback the production progress of the equipment regularly; 3. We will pay a return visit to the implementation of each contract, to ensure that the goods timely arrives in the hands of customers.

  • After-Sales Service
    1. BAIWEI super Laser will on the basis of the contract, deliver the equipment to the specified installation location safety in the specified time according to the customer's requirements; Customers can choose different installation commissioning plans of the equipment: ●dispatching our engineer to buyer place for installation; ●providing the installation video of the model, remote installation guidance online to customer; ●sending your technician to our factory to take installation training, then self-service installation. Under the condition of containing the spare parts for installation and commissioning, the equipment will be installed and debugged within 1-2 days.

2. Since the date of purchase, under normal use, products appear any problems, we will implement one year free warranty for all the machine, life-long maintenance. Within warranty period, we can provide the machine parts free, but you should pay all the shipping cost, and implement the preferential maintenance policy for life; 3. When the oral approach can not completely solve the problem of failure, our technical engineer will set out at once if necessary, to the place where the machine is located, quickly to restore the normal operation of the machine for the customer; 4. In our global customer service information processing system, each customer has a separate file. We will counts the customer maintenance records every year, and make reasonable suggestions for the user.